Hi! I thought we were clear on the behavior that I expected from you while you were in my gym. For months women have been complaining about you, now they are quitting. Your membership expired 3 months ago and you have not generated any personal training income. At this time, I think it's best that we part ways. I'll have someone take your pictures/flyers/etc down to the Jerry's office today so that you can pick them up.
Serena
My trainer has a good group of clients and generates $4,000 a month in revenue, you have zero clients generating zero dollars. We have actually had several compliments on this trainer in the last couple of months since Jerry forced him to read "How to Win Friends and Influence People" by Dale Carnegie. Perhaps you should pick it up. We are doing the best we can with a gym that we were forced to open and are doing surprisingly well. Your comments are duly noted, but you may want to take some of your own advice and see where you could improve. The one thing I do know is that when people start quitting I have an issue. I'm sorry it didn't work out.
Best of luck with your future endeavors,
Serena
Hi Serena, well at least I know who I am discussing things with, It would be much easier to sit and discuss in person rather than by message, but it seems that I have been dealing with the wrong person as my deal with Jerry was that I would promote the club at local networking events to generate awareness leading to membership sales from walk ins. That in return I would work ONLY with Serious folks re Personal Training and by appointment only, so as not to be spending many hours in the club as does your existing trainer. His $# of $4000 per month means that at around $50 per session he has approx 80 sessions. this would equate to 4 clients per day 20 days per month. ? what is his retention rate -showing clients like and see benefit from his teaching or is it all new folks signing up at the beginning whilst they are exited. Serena, I don't really know you but..... ? #1 Do you work out with weights. if so have you watched or worked with your trainer on the workout floor to see how your leaders are handling your clients. Either way I would love to spend a little time with you and perhaps discuss your aims for personal training in the club. ? #2 have you ever looked at my flyer or background - Which for some reason was placed in a back corner not real helpful in creating awareness to prospective clients. The information on the flyer gained me the coveted Green Card and the opportunity to come do what I do, here in the USA. Initially managing the then Gold's Gym. Now not knowing either your trainr real well I would be interested to learn more of his background as from watching their workout performances its a concern to the experience eye ( 50 years ) Serena its your club, as you say you guys got into the gym industry by kinda default, what Im offering is to help promote a neat club to make it even more successful than perhaps it already is. If you feel this might be of interest then message me back perhaps even a phone call.
Yes I have trained with him. While I appreciate your concern, you need to stop your witch hunt and look at yourself and consider the possibility that maybe things have changed in the last 50 years. Not one single person has ever come in saying you sent them, instead I have people coming to me and quitting because you have offended them. I've read your bio, you definitely have a reputation in the area. I don't want to discuss this, I want to move forward with my successful gym. Best of Luck to you! (Notice I didn't say good reputation)
Serena
Serena, well goodness you do notice post on Face Book, pitty you could not have mentioned any of my daily posts promoting the club. You really need to keep on top of your trainer, I know you think he is wonderful which is sad really as he is a liability his manners are bad and his training methods even worse. A personal trainer should be looking after his client NOT on his phone of chatting with others, Bad Showing for the club. Also someone needs to keep a handle on whoever is supposed to be cleaning the club and the machines. some have not been cleaned in weeks again not a very good indication for current or future members. I say this with a background of over 50 years in the industry, kinda passionate about peoples success in the activity. Some people will hurt themselves if their form is not corrected or as an older lady who did appreciate my advice mentioned that NO One had ever shown her how to use the machines. I could go on but it would seem that you know more about the gym industry than I and you are putting your trust and your club in the hands of people who are really not worthy.. Take Care
My trainer has a good group of clients and generates $4,000 a month in revenue, you have zero clients generating zero dollars. We have actually had several compliments on this trainer in the last couple of months since Jerry forced him to read "How to Win Friends and Influence People" by Dale Carnegie. Perhaps you should pick it up. We are doing the best we can with a gym that we were forced to open and are doing surprisingly well. Your comments are duly noted, but you may want to take some of your own advice and see where you could improve. The one thing I do know is that when people start quitting I have an issue. I'm sorry it didn't work out.
Best of luck with your future endeavors,
Serena
Hi Serena, well at least I know who I am discussing things with, It would be much easier to sit and discuss in person rather than by message, but it seems that I have been dealing with the wrong person as my deal with Jerry was that I would promote the club at local networking events to generate awareness leading to membership sales from walk ins. That in return I would work ONLY with Serious folks re Personal Training and by appointment only, so as not to be spending many hours in the club as does your existing trainer. His $# of $4000 per month means that at around $50 per session he has approx 80 sessions. this would equate to 4 clients per day 20 days per month. ? what is his retention rate -showing clients like and see benefit from his teaching or is it all new folks signing up at the beginning whilst they are exited. Serena, I don't really know you but..... ? #1 Do you work out with weights. if so have you watched or worked with your trainer on the workout floor to see how your leaders are handling your clients. Either way I would love to spend a little time with you and perhaps discuss your aims for personal training in the club. ? #2 have you ever looked at my flyer or background - Which for some reason was placed in a back corner not real helpful in creating awareness to prospective clients. The information on the flyer gained me the coveted Green Card and the opportunity to come do what I do, here in the USA. Initially managing the then Gold's Gym. Now not knowing either your trainr real well I would be interested to learn more of his background as from watching their workout performances its a concern to the experience eye ( 50 years ) Serena its your club, as you say you guys got into the gym industry by kinda default, what Im offering is to help promote a neat club to make it even more successful than perhaps it already is. If you feel this might be of interest then message me back perhaps even a phone call.
Yes I have trained with him. While I appreciate your concern, you need to stop your witch hunt and look at yourself and consider the possibility that maybe things have changed in the last 50 years. Not one single person has ever come in saying you sent them, instead I have people coming to me and quitting because you have offended them. I've read your bio, you definitely have a reputation in the area. I don't want to discuss this, I want to move forward with my successful gym. Best of Luck to you! (Notice I didn't say good reputation)
